Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@pepticool.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@pepticool.store.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@pepticool.store.
At Flexora Wellness, your satisfaction is our priority. We aim to deliver stylish, high-quality footwear at the best possible value. Please review our policy below to ensure a smooth experience for both you and our team.
🛍️ 30-Day Return Window
You may request a return within 30 days of delivery.
To be eligible:
Items must be unused or lightly tried on
Must be in clean, resellable condition
Must include original packaging
We do not accept returns for items that show:
Heavy wear or damage
Stains, odors, or signs of washing
Missing parts or packaging
⚠️ Important Note About Our Products
Some of our products are:
Sourced from showroom display collections across Europe
Or distributed directly from partner manufacturers
Because of this, minor variations (such as packaging differences or slight marks from handling) may occur and are not considered defects.
🔧 Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 14 days of delivery.
Provide:
Order number
Clear photo/video evidence
If approved, we will offer:
A replacement
Or a full refund
⚠️ Damage caused by misuse, normal wear, or improper handling is not covered.
🔁 How to Request a Return
To initiate a return, contact us at:
📩 support@pepticool.store
Please include:
Order number
Reason for return
Photo/video (if applicable)
If approved, you will receive return instructions.
⚠️ Returns sent without approval will not be accepted.
💰 Refund Process
Once your return is received and inspected:
Refunds will be issued to your original payment method
Processing time: 5–10 business days
Refund Types
Full Refund
Items returned in proper resellable condition
Partial Refund / Store Credit
May be offered for lightly used items (case-by-case)
No Refund
Heavily used, damaged, or non-compliant returns
Requests outside the 30-day window
🚚 Return Shipping Costs
Customers are responsible for return shipping costs
Original shipping fees are non-refundable
We recommend using a trackable shipping method
⚠️ We are not responsible for lost return shipments.
❌ Order Cancellations
Orders can be canceled within 12 hours of purchase
After processing, orders cannot be canceled
If already shipped, you may return the item under our return policy
📦 Additional Conditions
Only purchases from Flexora Wellness.com are eligible
We do not accept returns from third-party sellers
Orders marked as delivered cannot be refunded for lost claims
Shipping delays caused by carriers or customs are beyond our control
Customers are responsible for any applicable duties or taxes
📩 Contact Us
If you have any questions, feel free to contact us:
📩 support@pepticool.store