Shipping policy
At PeptiCool, we work to process and deliver every order as quickly and securely as possible. Please review the information below before placing your order.
❌ Order Cancellation
If you need to cancel your order, please contact us as soon as possible after placing it.
- Orders may be canceled within 12 hours of purchase
- After this period, your order may enter processing and can no longer be canceled
- Once an order has been shipped, cancellation is no longer possible
However, you may still request a return after delivery in accordance with our Return and Refund Policy.
To request a cancellation, contact:
Please include your order number in the email.
📦 Shipping Method
Orders are normally dispatched after processing is complete.
We automatically select the most suitable shipping carrier for your destination based on delivery performance, service availability, and package type.
⚠️ Customers cannot choose a specific shipping carrier at checkout.
Some orders may be transferred between multiple logistics partners before reaching the final delivery carrier. Tracking updates may take time to appear during this process.
⏱️ Total Delivery Time
Total Delivery Time = Processing Time + Shipping Time
All delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary because of carrier delays, customs processing, weather conditions, public holidays, high order volume, or other circumstances outside our control.
PeptiCool ships worldwide.
⚙️ Processing Time
Our standard processing time is:
1–3 business days
During promotional periods, holidays, or times of high demand, processing may take slightly longer.
Once your order has been processed, it will be handed over to the shipping carrier and tracking information will be provided when available.
Business days do not include weekends or public holidays.
🌍 Estimated Shipping Times
United States and Canada
- Processing: 1–3 business days
- Shipping: 6–20 business days
United Kingdom
- Processing: 1–3 business days
- Shipping: 4–8 business days
Australia and New Zealand
- Processing: 1–3 business days
- Shipping: 5–10 business days
Europe
- Processing: 1–3 business days
- Shipping: 5–10 business days
Other Countries
- Processing: 1–3 business days
- Shipping: 6–15 business days
These timeframes begin after the order has been processed and shipped.
🔍 Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your order by:
- Opening the tracking link in your shipping confirmation email
- Entering the tracking number on the carrier’s tracking website
- Contacting our support team if tracking is unavailable or has not updated for an extended period
Tracking may not update immediately after shipment. In some cases, it can take several business days for the first scan to appear.
For assistance, contact:
📦 Split Shipments
If your order contains multiple items, they may be shipped separately depending on stock availability, warehouse location, or package size.
You may receive:
- More than one tracking number
- Packages on different delivery dates
- Separate shipping confirmation emails
You will not be charged additional shipping fees for approved split shipments.
⚠️ Important Shipping Information
Please note:
- Delivery estimates are not guaranteed
- Customs processing may delay international orders
- Shipping carriers may experience operational delays
- Tracking may remain unchanged while the package is moving between facilities or countries
- High-demand periods may increase processing and delivery times
- Some products may be shipped directly from our fulfillment or manufacturing partners
This shipping model helps us maintain product availability and competitive pricing, but delivery times may vary depending on the destination.
🏠 Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
PeptiCool is not responsible for delays, failed deliveries, or lost packages caused by:
- Incorrect street addresses
- Missing apartment or unit numbers
- Incorrect postal codes
- Incorrect recipient names
- Incomplete contact information
If you notice an address error, contact us immediately at support@pepticool.store.
We cannot guarantee that an address can be changed after the order has entered processing or shipping.
📬 Delivered but Not Received
If tracking shows that your order has been delivered but you cannot find it, please:
- Check around the delivery location
- Ask household members, neighbors, or building staff
- Check for a delivery notice
- Contact the local carrier
- Confirm that the delivery address is correct
Please contact us if the package is still missing after completing these steps. We will review the available tracking information and assist where possible.
Orders marked as delivered are not automatically eligible for a refund.
🌐 Customs Duties and Import Taxes
International customers may be responsible for customs duties, import taxes, handling fees, or other charges required by the destination country.
These charges:
- Are not included in the product price unless stated otherwise
- Are determined by the local customs authority
- Must be paid by the recipient
- Are non-refundable by PeptiCool
We are not responsible for delays caused by customs inspections or unpaid import fees.
📦 Lost, Returned, or Refused Packages
If a package is returned because of an incorrect address, failed delivery attempt, refusal, or unpaid customs charges, additional shipping fees may apply before the order can be resent.
Refunds for returned packages will be reviewed after the package is received and inspected. Original shipping fees and return-to-sender charges may be deducted where applicable.
📩 Contact Us
For questions about order processing, tracking, delivery, or shipping, contact:
Please include your order number and the email address used at checkout so our team can assist you more quickly.